List of ATM Frequently Asked Questions

What are the benefits of having an ATM?
There are 4 basic advantages:
1. Studies show that between 25%-35% of cash withdrawn from an ATM is spent at the same site. This means you will have increased sales and higher ticket averages.

2. Reduce your costs associated with credit card terminal fees and bad checks. Because you keep the income from the fee charged at the ATM (usually $1.00-$2.00), you will generate income instead of paying any credit card terminal fees. Because more people have bank accounts than credit cards, almost every customer will have an ATM card and will no longer need to write checks for purchases. Instead, they will use the ATM, eliminating your concern over bad checks and bounced check charges.

3. Convenience. Why go down the street, or make two stops when you can go one place at get everything done there? Customers build loyalty and are very aware of the services you provide, that they need. Offering them more services at your location increases the likelihood of them returning to your location when they need something.

4. Save time. Yours! You will no longer need to take time to run debit transactions yourself. You will not have to restock items if a client is declined. (They would be declined at the ATM, long before they get to the register.) You will not have to explain why the customer was declined or be asked to run the transaction again.


How do I find the best price, processing, service and warranty before and after I buy?
Our market research team is always looking at the competition to make sure we have the best program available. Our alliances have allowed us to obtain the best pricing and splits available and we pass that savings to you. Because we make just a few cents off of each transaction, having your ATM up and running is as important to us as it is to you. If your ATM isn't running, we lose.



How do I get started?
Call us at 800-723-3163, or click on Contact Us. You will be contacted by a consultant who can explain everything. Typically you can purchase an ATM using cash or lease options. Most lease payments range from $79-$109 a month.


How can I make more per transaction if I already purchased my ATM through another company?
We offer the best processing splits in the industry, and can process transactions for almost every make and model available on the market. We are fully networked and carry the bank sponsorships available to complete most every transaction. Monthly reports will show the increase in your profits!


What about security for the ATM?
Each ATM is bolted to the ground, requiring 16,000 pounds of pressure to move it. The center section (where the cash is kept)is a UL rated vault with safe lock, cassette key and security plate needed to open the cash box. Each machine can be individually alarmed, or be added to an already existing security system. Contact us for details or ideas on other ways to protect your ATM.


What about phone lines an electrical outlets?
For smooth running, a dedicated (un-shared) phone line is required. This allows for proper communications between the ATM and the processing network. The machine only calls toll free (800) numbers, and no long distance service is needed. The ATM should be plugged into a surge protected standard (110 volt) outlet.


When do I receive the funds loaded in the ATM back?
Each transaction is settled at the end of the day, and is automatically re-deposited into your bank account on the next business day (about 24 hours). Weekend transactions are settled on Mondays and will appear on bank statements for Tuesday.


When do I receive my transaction/surcharge revenue?
The amount charged to each ATM user (usually $1.50-$2.00) is monthly or daily, you choose.


How can I find out crime statistics regarding ATM's?
The Global ATM Security Alliance has published its first international ATM crime report, highlighting new intelligence such as times of the day when ATM crimes are most likely to occur and which types of locations are subject to the most attacks. You may download the Cognito Crime Report by clicking here.